F2F Video Banking

F2F Video Banking

BFSI, Air Lines, Telecoms and host of other enterprises, who have to run & manage their customer contact centers want such F2F mobile applications where video conference with the intelligent Call Routing solution is available for ensuring that customer’s video call will land at the right BFSI agent’s desktop depending of the customer segment / profile. Also there is a need to have detailed/advanced MIS reports. The Video Transformation of BFSI industry – Rank’s Video Banking is a new online software service that enables user to talk face to face about all their financial queries. Our Video F2F solution will give the bank the capability to appeal to the consumers who want to talk to a “Human” face and yet have the flexibility to do their banking from anywhere in the world. Customers around the globe can now appear F2F with bank personnel and transact remotely using a laptop / desktop, tablet or Smartphone device with a 3G or Wi-Fi internet connection.

This software also assures security so that all the conversations and details you share are kept safely. For the Banking consumers, using a mobile application and reaching out to the Video Branch / Customer Care center for various services, they could transact & get services which could range from a simple service request to buying banking products is just icing on the cake. Video banking solution is first delivered by Rank Consultancy in India; has brought a new face of banking experience for customer across all age.
We have delivered successful solution to IndusInd Bank and HDFC Bank.