F2F Video Customer Care

F2F Video Customer Care

The Video Transformation of Call Centers and Customer Care & Service Management, a video enabled platform where customer(s) around the country and even globe can appear F2F with Telecom company personnel and transact / get services remotely using personal computers and even from smart handheld devices. Rank Consultancy has developed state-of-the-art solution and presents here some of the foray of strategic aspects of this F2F solution for the Customer Care & Service to offer a unique proposition of Video Customer Care Centre. For the consumers, using a mobile application and reaching out to the Video Customer Care centers for various services. The customers could transact & get services which could range from a simple service request to buying products.

Our CCMS product will give appeal to the consumers who want to talk to a “Human” face and yet have the flexibility to get the services F2F from anywhere in the world. Telecoms, Air Lines and a host of other enterprises, who are and have to run and manage customer contact centers and want to have such F2F mobile applications where video conference is integrated with the intelligent Call Routing Solution is available for ensuring that customer’s video call will land at the right customer care agent’s desktop depending of the customer segment/profile.