F2F Video Insurance

F2F Video Insurance

Our F2F Video Insurance is totally disruptive solution leveraging Mobility, Internet & Video Conferencing technologies to provide a solution platform where customers around the globe can appear F2F with Insurance company personnel to discuss about insurance claim / renewal/buying policies, etc. Rank’s Video Insurance Solution delivers video-enabled insurance services that foster more personalized, collaborative and long lasting relationships of insurance providers with the customers. This solution enables an insurance provider to operate a reliable, smart and affordable customer service platform with live, real-time face to face video conferencing solution with customers around the globe.

FEATURES –

  • Video Customer Acquisition Processes
  • Video Insurance Buying by Customers
  • Video Insurance Renewals
  • Personalized F2F Customer Engagement
  • Quick Virtual Survey by TPA / Surveyors
  • Visual TPA / Survey Reports
  • Remote Virtual Arbitrator
  • Faster Claim Settlements
  • Agents from Field can make call to their own call center/ RM/ Branch Manager
  • Automated Skill Based Call Routing
  • Call Scheduling
  • Customer can schedule call with agent / RM and Vice versa
  • Schedule calls with TPA / Surveyor
  • Exchange documents between Customer, Company TPA, Surveyor, etc.
  • Call Forwarding & Three-way or Multi-Way Video calls between RM ,agent, customer, TPA /surveyor